COVID-19 Protocols 

Connector FAQ

How often do I need to get tested?

For the health and wellbeing of our entire community, we encourage all Connectors who are actively working during the pandemic to get tested regularly and maintain a current test result on your connectRN profile. Many facilities (per state regulations) require weekly or bi-weekly testing but may also offer rapid testing onsite. View this information on the Facility Details tab within the connectRN app. To find other testing locations near you, check out our COVID-19 testing blog post.


Does connectRN provide PPE? 

We recognize that personal protective equipment (PPE) is key to protecting our community and have made it a priority with our facility partners to ensure connectRN staff having access to PPE while onsite. If you are ever in a position or assignment where you do not have adequate PPE, please let us know immediately. 


Does connectRN offer Hazard Pay?

Yes. In recognition of the increased risk associated with caring for patients and residents with an infectious disease, connectRN (in partnership with our facility partners) offers increased pay rates for working directly with COVID-19 residents. 


A shift will be paid at time and a half (1.5x pay) Hazard Pay icon is shown on the shift view (see example below). Note that amounts may vary by facility and can also be provided in the form of a shift bonus. 


How can I make connectRN aware that I worked a Hazard Shift that was not listed as Hazard in the app?

We recognize that there is a fluidity to schedules and assignments at facilities. If both you and the shift Supervisor agree to Hazard Pay for a shift assignment, please request the Supervisor write “Hazard Pay approved” in the comments section of the timesheet at checkout. After checking out, submit your timesheet for mediation which will flag our teams to process this adjustment for payout. 


What do I do if I’m not comfortable working a Hazard Shift? 

Hazard Shift assignments should be notated by the facility in advance with the COVID-19 icon (example below). However, given the fluidity of staffing schedules, it is possible that you will be asked to work in a COVID-19 unit or assignment onsite a facility. If you did not agree to the Hazard Shift in advance, you are permitted to decline the assignment and request a different assignment instead. Please give us a call immediately if you have any difficulty at facilities in these circumstances. 

What happens if I test positive for COVID-19?

First, take a deep breath. Most people with COVID-19 have mild illness and can recover at home without medical care. Once you receive a positive test result you will need to quarantine for at least 10 days. Begin isolation protocols immediately and let us know of your positive test result (we will request a copy). You will need to call out of your upcoming shifts connectRN for at least 10 days following your positive test result (these will be marked as excused absences).  After 10 days, connectRN follows the CDC Return to Work criteria for healthcare professionals, which states that if you are symptom-free after 10 days without the use of medication then you may return to work. 


Am I eligible for Workers Compensation?

If you believe you contracted COVID-19 while working with connectRN, you may be eligible for Worker Compensation for missed wages or medical expenses. The coverage options will vary case by case and state by state. Please reach out to us right away if you have questions about submitting a claim.