• Kathleen Burns

How connectRN Transformed Customer Service Operations with Salesforce and Amazon Integration

connectRN’s Julie O’Donnell, Salesforce’s Patrick Beyries, and AWS’ Randy Hand discuss advancing customer service to support connectRN nurses on Wednesday, October 21, 2020

WALTHAM, Mass.Oct. 21, 2020 Julie O’Donnell, Team Lead of Customer Success at

connectRN, provider of the nurse-centric mobile staffing solution for per diem health care, is a speaker for the live webinar, “How to Transform Customer Service Operations Quickly,” on Wednesday, October 21, 2020. Putting customers first, connectRN moved from legacy telephony solutions within days to a Salesforce Service Cloud Voice-based call center with Amazon Connect. Patrick Beyries, VP Product Management at Salesforce Service Cloud, and Randy Hand, Sr. Manager Strategic Partnerships at Amazon Web Services (AWS), are also speakers.

WHAT: Live Webinar, “How to Transform Customer Service Operations Quickly, Hosted

by connectRN, Salesforce, and AWS

WHEN: Wednesday, October 21, 2020, 1:00 p.m. EDT

REGISTER: https://pages.awscloud.com/GLOBAL-partner-OE-SaaS-Salesforce-Oct-2020-reg-event.html

“connectRN has rapidly expanded its support to our community of nurses and nursing aides who are the heart of healthcare, and providing top-notch customer service is one example of that support,” said Julie ODonnell. “The integration of Salesforce Service Cloud Voice and Amazon Connect is allowing us to accurately capture and better understand our customers’ needs and deliver faster service, all while achieving substantial company savings.”

In the webinar, the panelists discuss how the Salesforce and Amazon solution provided a unified console to host calls and pull in CRM data, and how to reduce or remove low-level tasks by providing real-time transcription and intelligence-driven actions, like self-service FAQ and automated password resets. Also, learn how to pull relevant results and recommended actions into view in real-time, leverage analytics, performance data, and IT innovation to drive satisfaction, and improve workforce continuity and team productivity, regardless of where your call center staff is based.

The webinar includes a demo of the simplified, out-of-the-box setup of Amazon Connect and how to manage calls in Service Cloud Voice.

To register for the free webinar, go to:


About connectRN

connectRN is the provider of the nurse-centric staffing app that reinvents the way nurses and other clinicians find per diem work. Using technology, the company connects a community of clinicians, surfacing shifts that match nurses' preferences while alleviating staffing shortages for healthcare facilities. Headquartered in Waltham, Massachusetts, connectRN is currently staffing throughout the Commonwealth and the U.S. Learn more at connectrn.com and follow on Facebook and LinkedIn.


Tracy Wemett




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